Customer Portal Status
All Systems Operational
SSO Authentication   Operational
Support Cases   Operational
Subscription Management   Operational
Documentation   Operational
Search   Operational
Downloads   Operational
Knowledgebase   Operational
Insights Operational
Insights Frontend Stable   Operational
Insights Frontend Beta   Operational
Insights API   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 23, 2017

No incidents reported today.

Oct 22, 2017

No incidents reported.

Oct 21, 2017

No incidents reported.

Oct 20, 2017

No incidents reported.

Oct 19, 2017

No incidents reported.

Oct 18, 2017

No incidents reported.

Oct 17, 2017

No incidents reported.

Oct 16, 2017
Resolved - This incident has been resolved.
Oct 16, 12:13 EDT
Monitoring - A fix for Subscription Management has been implemented and we are monitoring the results.
Oct 16, 12:06 EDT
Investigating - We are currently investigating an issue affecting Subscription Management on the Customer Portal.
Oct 16, 11:25 EDT
Oct 15, 2017

No incidents reported.

Oct 14, 2017
Completed - The scheduled maintenance has been completed.
Oct 14, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 06:00 EDT
Scheduled - WHAT IS BEING DONE
Major datacenter storage migration project to a newer platform
- Reduces the risk of hardware failures
- Increases performance
- Affects RHN
Upgrade to Candlepin
- Enhances performance and stability
- Allows development for future technologies
- Affects RHSM

OUTAGE TIMING
Date: October 14, 2017
Start: 6:00am EDT (UTC - 0400)
End: 6:00pm EDT (UTC -0400)
Duration: Approximately 12 hours

CUSTOMER IMPACT
Customers using _.redhat.com sites

Sites affected: access.redhat.com/management, subscription.rhsm.redhat.com, subscription.rhn.redhat.com, https://access.redhat.com/jbossnetwork/

During the planned outage window, users will experience a service interruption and the following actions will be impacted:

RHN Hosted
- Systems may not be able to register
- Systems already registered may not be able to update systems

RHSM Customer Portal
- Systems are still able to receive updates
- Systems may not be able to register against RHSM
- Customers may not be able to visit the RHSM Customer Portal
- Customers may not be able to activate subscriptions

Red Hat Satellite users will experience the following service interruptions:

If Satellite server is connected to RHN:
- Systems may not be able to register and systems already registered may not receive updates
- Satellite-sync (content sync) may not be available
- Customers may not be able to make RHN API calls

If Satellite server is connected to RHSM Customer Portal:
- Systems may not be able to register, and systems already registered may not receive updates
- Customers may not be able to visit the RHSM Customer Portal
- Customers may not be able to activate subscriptions
- Customers may not be able to refresh manifests from within Satellite
- Satellite-sync (content sync) may not be available

All other Customer Portal functions and offerings are not affected by this outage. For real-time status, visit the Red Hat Customer Portal Status page and sign-up for notifications.
Oct 5, 13:39 EDT
Oct 13, 2017

No incidents reported.

Oct 12, 2017

No incidents reported.

Oct 11, 2017

No incidents reported.

Oct 10, 2017

No incidents reported.

Oct 9, 2017

No incidents reported.