Site Status
All Systems Operational
access.redhat.com Operational
Support Cases Operational
Documentation Operational
SSO Authentication Operational
Search Operational
Downloads Operational
Subscription Management Frontend Operational
Subscription Management API Operational
Knowledgebase Operational
Labs Operational
Container Catalog Operational
Containers - registry.redhat.io Operational
Containers - registry.connect.redhat.com Operational
Containers - registry.access.redhat.com Operational
Containers - Registry Account Management Operational
developers.redhat.com Operational
Web Page Content Operational
Downloads Operational
Login Operational
Search Operational
Blog Operational
cloud.redhat.com Operational
Inventory Operational
OpenShift Cluster Manager Operational
RBAC Operational
Uploads Operational
Insights - Advisor Operational
Insights - Compliance Operational
Insights - Drift Operational
Insights - Historical System Profiles Operational
Insights - Patch Operational
Insights - Policies Operational
Insights - Remediations Operational
Insights - System Baseline Operational
Insights - Vulnerability Operational
Cost Management Operational
Subscription Watch Operational
Ansible Automation Platform - Automation Hub Operational
Ansible Automation Platform - Automation Services Catalog Operational
Ansible Automation Platform - Automation Analytics Operational
catalog.redhat.com Operational
Catalog App Operational
Search Operational
Pyxis Operational
connect.redhat.com Operational
SSO Authentication Operational
Partner Program Content Operational
Container Factory - Partner Certification Workflow Operational
OPEN Training System Operational
issues.redhat.com Operational
bugzilla.redhat.com Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
WHAT IS BEING DONE
Upgrade to Red Hat Customer Portal Candlepin
- Various fixes and enhancements related to Simple Content Access

OUTAGE TIMING
Date: May 17, 2021
Start: 3:00pm EDT (UTC -0400)
End: 3:30pm EDT (UTC -0400)
Duration: Approximately 30 Mins

CUSTOMER IMPACT
Customers registering or using Customer Portal Red Hat Subscription
Management(RHSM)

Sites affected:
api.access.redhat.com/management,
access.redhat.com/management,
subscription.rhsm.redhat.com,
subscription.rhn.redhat.com

During the planned outage window, users will experience a service
interruption and the following actions will be impacted:

Customer Portal RHSM
- Systems are still able to receive updates
- Systems may not be able to register against Customer Portal RHSM
- Customers may not be able to visit the Customer Portal RHSM
- Customers may not be able to activate subscriptions

All other Customer Portal functions and offerings are not affected by
this outage. For real-time status, visit the Red Hat Customer Portal
Status page and sign-up for notifications.
Posted on May 11, 16:23 EDT
Past Incidents
May 15, 2021

No incidents reported today.

May 14, 2021

No incidents reported.

May 13, 2021
Resolved - This incident has been resolved.
May 13, 22:25 EDT
Monitoring - We have mitigated the issue and are monitoring error rates.
May 13, 22:12 EDT
Update - Users may also experience issues reaching a small number of container repositories on registry.redhat.io as well.
May 13, 21:19 EDT
Update - The issue has been identified and a fix is being implemented.
May 13, 21:17 EDT
Identified - We have identified an issue causing some container repositories to be unreachable from registry.access.redhat.com and are working to mitigate it.
May 13, 21:11 EDT
Investigating - We are currently investigating this issue.
May 13, 20:26 EDT
May 12, 2021
Resolved - This incident has been resolved.
May 12, 19:21 EDT
Update - We are continuing to monitor for any further issues.
May 12, 14:41 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 12, 14:41 EDT
Identified - The issue has been identified and a fix is being implemented.
May 12, 11:09 EDT
Investigating - We are currently investigating this issue.
May 11, 12:56 EDT
May 11, 2021
May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021
Completed - The scheduled maintenance has been completed.
May 8, 02:00 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 8, 01:20 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 00:01 EDT
Scheduled - Red Hat Jira (issues.redhat.com) will be down for 2 hr for the disk update and will not be available between 12:00 AM to 2:00 AM EST
May 7, 08:10 EDT
May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021
Resolved - This incident has been resolved.
May 4, 14:49 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 4, 13:36 EDT
Investigating - We are investigating an incident with our search service.
May 4, 12:06 EDT
May 3, 2021
Resolved - This incident has been resolved.
May 3, 23:52 EDT
Identified - The issue has been identified and a fix is being implemented.
May 3, 23:39 EDT
Investigating - We are currently investigating this issue.
May 3, 23:16 EDT
Completed - The scheduled maintenance has been completed.
May 3, 12:55 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 05:00 EDT
Scheduled - Backend maintenance is scheduled for May 2nd 5am - 5:20am EDT. During this time Support Cases, User Management, and Account Management will be inaccessible, which means customers will not be able to view, create or edit users or cases. To create support cases during the maintenance window, use techsupport@redhat.com.
Apr 27, 10:15 EDT
Resolved - This incident has been resolved.
May 3, 12:48 EDT
Investigating - We are currently investigating this issue.
May 3, 01:04 EDT
May 2, 2021
May 1, 2021

No incidents reported.