Downloads incident.

Incident Report for Red Hat

Resolved

The downloads issue has been resolved. If you encounter any issues downloading, please contact Red Hat support: https://access.redhat.com/support
Posted Sep 27, 2019 - 13:19 UTC

Monitoring

Downloads upgrade activities have brought performance back to normal levels. We will continue to monitor traffic to ensure the incident is completely resolved.
Posted Sep 25, 2019 - 13:49 UTC

Update

We have completed the upgrade of our downloads infrastructure and downloads performance is improving. We will continue to closely monitor the results.
Posted Sep 23, 2019 - 22:37 UTC

Update

We are in the process of upgrading our downloads infrastructure to address the download issues.
Posted Sep 23, 2019 - 14:41 UTC

Update

We have implemented fixes and are seeing some improvements in performance and availability for downloads; however, some customers may still be experiencing download issues.
Posted Sep 20, 2019 - 14:43 UTC

Identified

We have identified the issues affecting downloads and are implementing fixes. We continue to work 24x7 to resolve these issues.
Posted Sep 19, 2019 - 14:24 UTC

Update

The ongoing downloads issue continues to be our first priority. We are working 24x7 with our vendor on a long-term solution.
Posted Sep 18, 2019 - 16:54 UTC

Update

We continue to make changes to improve the availability of downloads, and are working 24x7 on long term resolution.
Posted Sep 17, 2019 - 22:12 UTC

Update

We are continuing to work 24x7 with our CDN vendor to mitigate an ongoing issue impacting the ability to download files.
Posted Sep 17, 2019 - 13:39 UTC

Investigating

Performance issues with downloads are still occurring. We are continuing to investigate the download issues with our CDN vendor.
Posted Sep 16, 2019 - 15:11 UTC

Monitoring

A possible fix has been implemented by our CDN vendor and we are monitoring the results.
Posted Sep 13, 2019 - 21:49 UTC

Update

We have identified that the performance issues with our downloads is due to a problem with our content delivery network. We will continue to investigate this issue with with our CDN vendor until the issue is identified and resolved.
Posted Sep 12, 2019 - 21:59 UTC

Investigating

We are investigating an issue that could impact customers ability to download packages.
Posted Sep 12, 2019 - 14:55 UTC
This incident affected: access.redhat.com (Downloads).