Customer Portal Status
All Systems Operational
SSO Authentication   Operational
Support Cases   Operational
Subscription Management   Operational
Documentation   Operational
Search   Operational
Downloads   Operational
Knowledgebase   Operational
Labs   Operational
Containers Operational
Container Catalog   Operational
registry.redhat.io   Operational
registry.connect.redhat.com   Operational
registry.access.redhat.com   Operational
Registry Account Management   Operational
Insights Operational
Insights Frontend Stable   Operational
Insights API   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 19, 2018

No incidents reported today.

Oct 18, 2018
Completed - The scheduled maintenance has been completed.
Oct 18, 15:10 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 15:00 EDT
Scheduled - Customers Impacted: Customers using redhat.com sites
Sites Affected: access.redhat.com/management, subscription.rhsm.redhat.com, access.redhat.com/downloads, Activation, Evaluations, www.redhat.com/store, connect.redhat.com, User Management

During the outage window, we expect a period of instability for approximately 3 minutes. Users may experience intermittent issues with the following components of the Customer Portal.

RHSM
Customers may not be able to register systems
Customers may not be able to activate subscriptions

Downloads
Customers may not be able to download software from the Customer Portal
Customers may not be able to create and download satellite certificates and manifests

Evals
Customers may not be able to obtain evaluations from the Customer Portal

User Management
Customers may not be able to manage users from the Customer Portal

Web Store
Customers may not be able to purchase subscriptions

Red Hat Connect
Customers may not be able to utilize Red Hat Connect


All other Customer Portal functions and offerings are not affected by this outage, including system updates.

If you have questions about this outage, please contact a regional Customer Service representative:
https://access.redhat.com/support/contact/customerService/

For technical assistance, please contact Red Hat Technical Support:
https://access.redhat.com/support/contact/technicalSupport
Oct 17, 15:14 EDT
Oct 17, 2018

No incidents reported.

Oct 16, 2018
Resolved - The issue has been resolved
Oct 16, 07:13 EDT
Monitoring - We have resolved the issue with Support Cases module in Customer Portal, but we will continue to closely monitor until we are sure it has returned to stable state.
Oct 16, 05:16 EDT
Investigating - We are currently experiencing an issue with Support Cases module in Customer Portal and are investigating further.
Oct 16, 05:00 EDT
Oct 15, 2018
Resolved - This incident has been resolved.
Oct 15, 14:57 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 15, 13:16 EDT
Identified - The issue has been identified and a fix is being implemented.
Oct 15, 13:02 EDT
Investigating - We are currently investigating an issue that is affecting some users ability to login.
Oct 15, 11:41 EDT
Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018
Resolved - This incident has been resolved.
Oct 10, 13:39 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 10, 13:00 EDT
Identified - The issue has been identified and we are working on a fix.
Oct 10, 12:50 EDT
Investigating - We are currently investigating an issue that is causing attachments on support cases to not be saved.
Oct 10, 12:31 EDT
Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.

Oct 5, 2018

No incidents reported.