Red Hat Customer Portal Status

Customer Portal Status

All Systems Operational

SSO Authentication Operational

Support Cases Operational

Subscription Management Operational

Documentation Operational

Search Operational

Downloads Operational

Knowledgebase Operational

Labs Operational

Containers Operational

Container Catalog Operational

registry.redhat.io Operational

registry.connect.redhat.com Operational

registry.access.redhat.com Operational

Registry Account Management Operational

Insights Operational

Insights Frontend Stable Operational

Insights API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 31, 2018

No incidents reported today.

Oct 30, 2018

No incidents reported.

Oct 29, 2018

Support Cases Incident

Resolved - This incident has been resolved.
Oct 29, 08:32 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 29, 08:03 EDT

Identified - The issue has been identified and a fix is being implemented.
Oct 29, 07:51 EDT

Investigating - We are currently experiencing an issue with Support Cases module in Customer Portal and are investigating further.
Oct 29, 05:28 EDT

Oct 28, 2018

No incidents reported.

Oct 27, 2018

No incidents reported.

Oct 26, 2018

No incidents reported.

Oct 25, 2018

No incidents reported.

Oct 24, 2018

No incidents reported.

Oct 23, 2018

No incidents reported.

Oct 22, 2018

No incidents reported.

Oct 21, 2018

No incidents reported.

Oct 20, 2018

No incidents reported.

Oct 19, 2018

No incidents reported.

Oct 18, 2018

Database Maintenance

Completed - The scheduled maintenance has been completed.
Oct 18, 15:10 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 15:00 EDT

Scheduled - Customers Impacted: Customers using redhat.com sites
Sites Affected: access.redhat.com/management, subscription.rhsm.redhat.com, access.redhat.com/downloads, Activation, Evaluations, www.redhat.com/store, connect.redhat.com, User Management

During the outage window, we expect a period of instability for approximately 3 minutes. Users may experience intermittent issues with the following components of the Customer Portal.

RHSM
Customers may not be able to register systems
Customers may not be able to activate subscriptions

Downloads
Customers may not be able to download software from the Customer Portal
Customers may not be able to create and download satellite certificates and manifests

Evals
Customers may not be able to obtain evaluations from the Customer Portal

User Management
Customers may not be able to manage users from the Customer Portal

Web Store
Customers may not be able to purchase subscriptions

Red Hat Connect
Customers may not be able to utilize Red Hat Connect

All other Customer Portal functions and offerings are not affected by this outage, including system updates.

If you have questions about this outage, please contact a regional Customer Service representative:
https://access.redhat.com/support/contact/customerService/

For technical assistance, please contact Red Hat Technical Support:
https://access.redhat.com/support/contact/technicalSupport
Oct 17, 15:14 EDT

Oct 17, 2018

No incidents reported.