Red Hat Customer Portal Candlepin Upgrade
Scheduled Maintenance Report for Red Hat
Completed
The scheduled maintenance has been completed.
Posted May 21, 2020 - 14:36 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 21, 2020 - 14:00 EDT
Scheduled
WHAT IS BEING DONE
Update to Red Hat Customer Portal Candlepin database schema in preparation for Candlepin update

OUTAGE TIMING
Date: May 21, 2020
Start: 2:00pm EDT (UTC -0400)
End: 2:10pm EDT (UTC -0400)
Duration: Approximately 10 Mins

CUSTOMER IMPACT
Customers registering or using Customer Portal Red Hat Subscription Management(RHSM)

Sites affected: access.redhat.com/management, subscription.rhsm.redhat.com, subscription.rhn.redhat.com

During the planned outage window, users will experience a service interruption and the following actions will be impacted:

Customer Portal RHSM
- Systems are still able to receive updates
- Systems may not be able to register or check in against Customer Portal RHSM
- Customers may not be able to visit the Customer Portal RHSM
- Customers may not be able to activate subscriptions

Insights
- Cloud check in may not be functional

All other Customer Portal functions and offerings are not affected by this outage. For real-time status, visit the Red Hat Customer Portal Status page and sign-up for notifications.
Posted May 19, 2020 - 16:49 EDT
This scheduled maintenance affected: access.redhat.com (Subscription Management Frontend, Subscription Management API).