Red Hat Customer Portal Candlepin Upgrade
Scheduled Maintenance
Report for Red Hat
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
WHAT IS BEING DONE
Update to Red Hat Customer Portal Candlepin database schema in preparation for Candlepin update
OUTAGE TIMING
Date: May 21, 2020
Start: 2:00pm EDT (UTC -0400)
End: 2:10pm EDT (UTC -0400)
Duration: Approximately 10 Mins
CUSTOMER IMPACT
Customers registering or using Customer Portal Red Hat Subscription Management(RHSM)
Sites affected: access.redhat.com/management, subscription.rhsm.redhat.com, subscription.rhn.redhat.com
During the planned outage window, users will experience a service interruption and the following actions will be impacted:
Customer Portal RHSM
- Systems are still able to receive updates
- Systems may not be able to register or check in against Customer Portal RHSM
- Customers may not be able to visit the Customer Portal RHSM
- Customers may not be able to activate subscriptions
Insights
- Cloud check in may not be functional
All other Customer Portal functions and offerings are not affected by this outage. For real-time status, visit the Red Hat Customer Portal Status page and sign-up for notifications.
Update to Red Hat Customer Portal Candlepin database schema in preparation for Candlepin update
OUTAGE TIMING
Date: May 21, 2020
Start: 2:00pm EDT (UTC -0400)
End: 2:10pm EDT (UTC -0400)
Duration: Approximately 10 Mins
CUSTOMER IMPACT
Customers registering or using Customer Portal Red Hat Subscription Management(RHSM)
Sites affected: access.redhat.com/management, subscription.rhsm.redhat.com, subscription.rhn.redhat.com
During the planned outage window, users will experience a service interruption and the following actions will be impacted:
Customer Portal RHSM
- Systems are still able to receive updates
- Systems may not be able to register or check in against Customer Portal RHSM
- Customers may not be able to visit the Customer Portal RHSM
- Customers may not be able to activate subscriptions
Insights
- Cloud check in may not be functional
All other Customer Portal functions and offerings are not affected by this outage. For real-time status, visit the Red Hat Customer Portal Status page and sign-up for notifications.
This scheduled maintenance affected: access.redhat.com (Subscription Management API, Subscription Management Frontend).