Scheduled outage: RHN and Candlepin Oct. 14, 2017
Scheduled Maintenance
Report for Red Hat
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
WHAT IS BEING DONE
Major datacenter storage migration project to a newer platform
- Reduces the risk of hardware failures
- Increases performance
- Affects RHN
Upgrade to Candlepin
- Enhances performance and stability
- Allows development for future technologies
- Affects RHSM
OUTAGE TIMING
Date: October 14, 2017
Start: 6:00am EDT (UTC - 0400)
End: 6:00pm EDT (UTC -0400)
Duration: Approximately 12 hours
CUSTOMER IMPACT
Customers using _.redhat.com sites
Sites affected: access.redhat.com/management, subscription.rhsm.redhat.com, subscription.rhn.redhat.com, https://access.redhat.com/jbossnetwork/
During the planned outage window, users will experience a service interruption and the following actions will be impacted:
RHN Hosted
- Systems may not be able to register
- Systems already registered may not be able to update systems
RHSM Customer Portal
- Systems are still able to receive updates
- Systems may not be able to register against RHSM
- Customers may not be able to visit the RHSM Customer Portal
- Customers may not be able to activate subscriptions
Red Hat Satellite users will experience the following service interruptions:
If Satellite server is connected to RHN:
- Systems may not be able to register and systems already registered may not receive updates
- Satellite-sync (content sync) may not be available
- Customers may not be able to make RHN API calls
If Satellite server is connected to RHSM Customer Portal:
- Systems may not be able to register, and systems already registered may not receive updates
- Customers may not be able to visit the RHSM Customer Portal
- Customers may not be able to activate subscriptions
- Customers may not be able to refresh manifests from within Satellite
- Satellite-sync (content sync) may not be available
All other Customer Portal functions and offerings are not affected by this outage. For real-time status, visit the Red Hat Customer Portal Status page and sign-up for notifications.
Major datacenter storage migration project to a newer platform
- Reduces the risk of hardware failures
- Increases performance
- Affects RHN
Upgrade to Candlepin
- Enhances performance and stability
- Allows development for future technologies
- Affects RHSM
OUTAGE TIMING
Date: October 14, 2017
Start: 6:00am EDT (UTC - 0400)
End: 6:00pm EDT (UTC -0400)
Duration: Approximately 12 hours
CUSTOMER IMPACT
Customers using _.redhat.com sites
Sites affected: access.redhat.com/management, subscription.rhsm.redhat.com, subscription.rhn.redhat.com, https://access.redhat.com/jbossnetwork/
During the planned outage window, users will experience a service interruption and the following actions will be impacted:
RHN Hosted
- Systems may not be able to register
- Systems already registered may not be able to update systems
RHSM Customer Portal
- Systems are still able to receive updates
- Systems may not be able to register against RHSM
- Customers may not be able to visit the RHSM Customer Portal
- Customers may not be able to activate subscriptions
Red Hat Satellite users will experience the following service interruptions:
If Satellite server is connected to RHN:
- Systems may not be able to register and systems already registered may not receive updates
- Satellite-sync (content sync) may not be available
- Customers may not be able to make RHN API calls
If Satellite server is connected to RHSM Customer Portal:
- Systems may not be able to register, and systems already registered may not receive updates
- Customers may not be able to visit the RHSM Customer Portal
- Customers may not be able to activate subscriptions
- Customers may not be able to refresh manifests from within Satellite
- Satellite-sync (content sync) may not be available
All other Customer Portal functions and offerings are not affected by this outage. For real-time status, visit the Red Hat Customer Portal Status page and sign-up for notifications.