This cause of the outage has been fixed, but we will continue to monitor closely until we are sure we are in a stable state before we resolve this incident.
Posted Apr 29, 2018 - 06:37 UTC
Update
The outage has been isolated to a specific configuration and many services are recovering. Some services such as Customer Portal Knowledgebase, Subscription Management, and Downloads are still affected by this issue. Engineers are still actively working to resolve this issue.
Posted Apr 29, 2018 - 03:16 UTC
Update
We are actively working on an issue with our web load balancing tier and engineers are continuing to work with our vendor on a resolution.
Posted Apr 28, 2018 - 23:02 UTC
Identified
We are actively working on an issue with our web load balancing tier and engineers are continuing to work with our vendor on a resolution.
Posted Apr 28, 2018 - 23:01 UTC
Investigating
Engineers are investigating a major incident affecting multiple systems including the Customer Portal and Subscription Management. We are actively engaged in resolving the issue and will provide more updates as they become available.
