Red Hat Customer Portal Candlepin Upgrade
Scheduled Maintenance
Report for Red Hat
Completed
The scheduled maintenance has been completed and we have fully validated RHSM.
During some subsequent release steps, we did see a period of increased error rates between 20:50 and 21:20 UTC. The problem was identified and mitigated.
During some subsequent release steps, we did see a period of increased error rates between 20:50 and 21:20 UTC. The problem was identified and mitigated.
Verifying
Verification is currently underway for the maintenance items.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
WHAT IS BEING DONE
Upgrade to Red Hat Customer Portal Candlepin
- Various fixes and enhancements related to Simple Content Access
OUTAGE TIMING
Date: May 17, 2021
Start: 3:00pm EDT (UTC -0400)
End: 3:30pm EDT (UTC -0400)
Duration: Approximately 30 Mins
CUSTOMER IMPACT
Customers registering or using Customer Portal Red Hat Subscription
Management(RHSM)
Sites affected:
api.access.redhat.com/management,
access.redhat.com/management,
subscription.rhsm.redhat.com,
subscription.rhn.redhat.com
During the planned outage window, users will experience a service
interruption and the following actions will be impacted:
Customer Portal RHSM
- Systems are still able to receive updates
- Systems may not be able to register against Customer Portal RHSM
- Customers may not be able to visit the Customer Portal RHSM
- Customers may not be able to activate subscriptions
All other Customer Portal functions and offerings are not affected by
this outage. For real-time status, visit the Red Hat Customer Portal
Status page and sign-up for notifications.
Upgrade to Red Hat Customer Portal Candlepin
- Various fixes and enhancements related to Simple Content Access
OUTAGE TIMING
Date: May 17, 2021
Start: 3:00pm EDT (UTC -0400)
End: 3:30pm EDT (UTC -0400)
Duration: Approximately 30 Mins
CUSTOMER IMPACT
Customers registering or using Customer Portal Red Hat Subscription
Management(RHSM)
Sites affected:
api.access.redhat.com/management,
access.redhat.com/management,
subscription.rhsm.redhat.com,
subscription.rhn.redhat.com
During the planned outage window, users will experience a service
interruption and the following actions will be impacted:
Customer Portal RHSM
- Systems are still able to receive updates
- Systems may not be able to register against Customer Portal RHSM
- Customers may not be able to visit the Customer Portal RHSM
- Customers may not be able to activate subscriptions
All other Customer Portal functions and offerings are not affected by
this outage. For real-time status, visit the Red Hat Customer Portal
Status page and sign-up for notifications.
This scheduled maintenance affected: access.redhat.com (Subscription Management API, Subscription Management Frontend).