Red Hat Connect Major Outage - Investigating

Incident Report for Red Hat

Postmortem

Executive Summary A certificate update by the backend team triggered automated system alerts this morning. The Partner Certification Team investigated the alerts and identified the undocumented certificate rotation as the root cause of the incident.

Detection & Investigation: The Partner Certification Team detected the issue via automated alerts. The team immediately initiated debugging procedures and successfully isolated the certificate update as the underlying cause.

Recommended Action Items:

Implement a mandatory communication protocol and sign-off process between the platform team and the Partner Certification Team for all future certificate rotations.

Review monitoring systems to ensure certificate mismatches trigger immediate alerts during deployment windows, rather than the following morning.

Posted Sep 25, 2026 - 05:27 UTC

Resolved

Issue has resolved Hydra has updated the certificates which caused our outage in the partner portal. we have updated the certificates configs in our application in alignment to it.

Posted Sep 25, 2026 - 05:22 UTC

Investigating

We are currently investigating this issue.

Posted Sep 25, 2026 - 05:02 UTC

Identified

We are currently experiencing an outage affecting the Red Hat Partner Connect. Our teams are actively investigating the issue and working to restore full functionality as soon as possible. We apologize for any inconvenience and appreciate your patience. Updates will be provided as more information becomes available.

Posted Sep 25, 2026 - 05:01 UTC

This incident affected: connect.redhat.com (Partner Container Certification Workflow, Partner Acceleration Desk, Partner Account Management, Partner Portal, Partner Subscriptions).