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Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Backend maintenance is scheduled for February 4th at 1am - 1:05am EST / 6 - 6:05 AM UTC. During this time, Support Cases will be inaccessible, which means customers will not be able to view, create or edit cases.

To create support cases during the maintenance window, please use techsupport@redhat.com

Posted on Jan 23, 2023 - 16:23 EST
Red Hat Hybrid Cloud Console maintenance Feb 5, 2023 04:00-06:00 EST
The Red Hat Hybrid Cloud Console will undergo maintenance for infrastructure upgrades starting on Sunday, February 5, 2023, at 9:00 a.m. UTC (4:00 a.m. ET). The upgrades are expected to last approximately 2 hours, and the console should be available again by 11:00 a.m. UTC (6:00 a.m. ET).

During this maintenance window, the Hybrid Cloud Console will be inaccessible.

Posted on Jan 26, 2023 - 16:31 EST
Past Incidents
Jan 30, 2023

No incidents reported today.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023
Resolved - This incident has been resolved.
Jan 24, 14:52 EST
Investigating - We are currently investigating this issue.
Jan 24, 14:24 EST
Completed - The scheduled maintenance has been completed.
Jan 24, 11:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 09:30 EST
Scheduled - The Red Hat IT team has scheduled an upgrade to the SSO service on January 24, 2023 from 14:30 UTC to 16:30 UTC. Service accounts created during maintenance period might not be able to authenticate consistently for the duration of the maintenance window. There is no impact on existing OpenShift Streams instances or Service Accounts.
Jan 23, 13:16 EST
Completed - The scheduled maintenance has been completed.
Jan 24, 11:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 09:30 EST
Scheduled - Red Hat SSO is scheduled for maintenance on Jan 24, 2023 from 14:30 UTC to 16:30 UTC. There will be no impact on user authentication. No Global Outage is Expected. There will be partial impact for a small duration of time in the following areas:

1. The consistency of the Service Account creation and management API will be degraded. Service accounts created during that period might not be able to authenticate consistently for the duration of the maintenance window.

2. Relinking of social logins, third party Identity Providers that are performed during that period might need to be performed again after the maintenance window.

Jan 17, 08:43 EST
Jan 23, 2023

No incidents reported.

Jan 22, 2023
Completed - The scheduled maintenance has been completed.
Jan 22, 03:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 03:00 EST
Scheduled - Backend maintenance is scheduled for January 22nd 3am - 3:30am EST / 8 - 8:30 AM UTC. During this time Support Cases will be inaccessible, which means customers will not be able to view, create or edit cases.

To create support cases during the maintenance window, use techsupport@redhat.com or in critical circumstances, contact Support via phone: https://access.redhat.com/support/contact/technicalSupport

Jan 12, 16:22 EST
Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023
Resolved - This incident has been resolved.
Jan 19, 16:30 EST
Update - We are continuing to monitor for any further issues.
Jan 19, 16:23 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 19, 16:23 EST
Identified - The issue has been identified and a fix is being implemented.
Jan 19, 16:14 EST
Investigating - We are currently investigating this issue.
Jan 19, 16:13 EST
Resolved - This incident has been resolved.
Jan 19, 08:49 EST
Update - The issue has been resolved
Jan 19, 08:49 EST
Investigating - The Red Hat Insights Inventory Service is experiencing processing delays (~6 hours). Engineers are investigating.
Jan 19, 07:21 EST
Completed - The scheduled maintenance has been completed.
Jan 19, 08:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 07:30 EST
Scheduled - Maintenance for our customer support chat is scheduled for January 19, 2023 7:30-8:00 am EDT (12:30-1:00 pm UTC). Access to support cases will not be impacted by this maintenance.
Jan 13, 14:42 EST
Jan 18, 2023

No incidents reported.

Jan 17, 2023

No incidents reported.

Jan 16, 2023

No incidents reported.